Curriculum vitae

Awards

  • International Rising Star – National Speakers Association of the United States award and designee for the Global Speakers Federation summit (2013)
  • Regional champion – Toastmasters (2012)
  • “So You Think You Can Speak” – National Speakers Association – Oregon Chapter Winner, National Finalist (Apr 2011)
  • “Best Conference Session” – Northwest Job Seeker’s Conference (Jan 2009)
  • “Best Download of 2008” – TrainingZone Reader’s Choice Award (Jan 2009)
  • “Best Conference Session” – Microsoft Airlift (Oct 2003)

Board Positions

Certifications

Public Presentations and Workshops

Keynotes

  • Connectorship for Learning Professionals in a World Gone Mad (June 2014)
  • Strategies for Mastering Virtual Presentations and Communications (Feb 2014)
  • Connectorship in a Distracted, Hyper-connected World (July 2013)
  • Trendspotting: Leading Others to Thrive in a World of Technological and Generational Diversity (May, June 2013)
  • The LMNOP Factor: 5 Unexpected Qualities of Trainer’s Who Resonate (Dec 2012)
  • Learner Engagement in a Distracted World (Oct 2012)

Learning and Development, Human Capital

Training, Business

  • Transforming Virtual Classrooms into Strategic Differentiators (Jan 2013)
  • Using the Virtual Classroom as a Catalyst for Change (Jan, Mar, Apr, Sep 2012)
  • How to Market Live, Online Training (Mar 2012)
  • What Will They Pay? Determining the Value of Your Webinar Training Program (Jun 2011)
  • Expanding Your Freelance Training Practice (Dec 2010)
  • Building a Compelling Business Case for Online Training (Sept 2010)
  • Marketing for Trainers: How to Promote Your Training Programs (Jan 2010)
  • Training ROI: Attaching a Real Dollar Figure to Moving Training Online (Jan, Mar 2009)
  • How to Market Online Training: Four Principles of Effective Online Promotion (Apr, Aug, Sept 2008)
  • Reach Customers with Online Training, (May 2007)

Planning and Designing Live, Online Training

  • How to Design PowerPoint for Virtual Classes (Dec 2012, Mar, Apr 2013)
  • Harness the Power of Story in the Virtual Classroom (Apr, Dec 2012, Jan 2013)
  • How to Get and Keep Attention When You’re Not in the Same Room (Mar x2 2012)
  • Secrets to Delivering Online Classroom Presentations (Feb 2012)
  • Designing a Virtual Learning Experience (Jan x2 2012)
  • Instructional Design for Live, Online Training (Apr x2 2011)
  • Creating Interactive Exercises for Live, Online Training (Aug, Nov 2010, Mar 2011)
  • Developing Dynamic Training Webinars (May 2010)

Delivering Live, Online Training

  • Tips for Getting Virtual Learners to Participate (Feb, Mar 2012)
  • Creating a Sense of Presence (When You’re Somewhere Else) (Feb 2012 x2)
  • Webinar Presentation Skills for Training Professionals (May 2011)
  • Raise Your Training EQ: 10 Tips for Accelerating Live, Online Training Results (May 2011)
  • The 7 Deadly Sins of Online Training Presentations (and How to Avoid Them) (Jan 2011)
  • 10 Practical Tips for Live, Online Training Sessions (Sept 2010)
  • Engage your audience – 10 Webinar Best Practices for Trainers (May 2010)
  • How to Make Online Training as Interactive and Effective as In-Person Training (Feb, Mar, May, June, Aug 2009, Jan, Feb, May, Jun 2010)
  • Beyond the Basics: Optimize Training Webinars for Maximum Impact (Apr, Nov, Dec 2008)

Blended and Social Learning

  • Blended Learning: How to Add Online Training to the Mix (Feb, Mar 2012)
  • How to Use Twitter and Social Media with Training Webinars (Apr, May 2010)
  • Incorporating Live Webinars into Blended Learning (Sept, Oct 2009, Mar 2010)
  • How to Build an On Demand Training Program (Oct 2008)

Training, General

  • How to Transform Your Training Content Into Engaging Story (Mar 2014)
  • Ask the Aha! Guy: Virtual Classroom Skills (Aug 2013)
  • Upside-Down Virtual Classes: More Dialogue, Less Lecture (Jul, Oct 2012, Jun 2013)
  • Mastering the Four Dimensions of Engagement in the Virtual Classroom (Jan, Apr x2, Jun x2, Jul, Oct 2013, Feb x2 2014)
  • 11 Tips for Moving Training Online (Apr 2012, Aug 2013)
  • Improving Attention and Impact in the Virtual Classroom (Mar 2013)
  • How to Train Non-Technical Learners in the Virtual Classroom (Oct 2012)
  • Tips for Getting Virtual Learners to Participate (Mar 2012 x2)
  • The Non-Trainer’s Guide to Live, Online Training (Mar 2012)
  • Mastering Virtual Facilitation (Feb 2012)
  • Live, Online Training and Events: Best Practices, Trends, and Challenges (Feb 2011)
  • The Non-Trainer’s Guide to Online Training Success (Jan 2011)
  • 10 Tips for Getting Started with Live, Online Training (Jan, Feb x2 2011)
  • Live Online Training – Best Practices, Trends and Challenge (Dec 2011)
  • Live, Online Training: the Master Class (Oct x6, Dec 2010)
  • Getting Started with Interactive Online Training (Jul x2 2010)
  • Five Keys to Moving Training Online (Apr 2009)
  • Train Smarter, Not Harder: Move Training Online and Win (July 2008)
  • Getting Started with Online Training (Mar, Jul, Aug 2008, Oct 2009)

Human Resources

  • Understanding and Motivating Your Trainees from a Distance (May 2010)
  • Cut Through the Noise: Using Online Training to Reach Employees (Sept 2008, Oct 2009)
  • Never Unemployed, Always Self-Employed (Feb, Mar, Apr 2009)

Virtual Presentation Skills

Design for Webinar Presentations

  • Design and Deliver Text-Based PowerPoint for Better Attention in Virtual Presentations (Oct, Nov, Dec 2013)
  • Designing Virtual Presentations that Wow an Audience (Dec 2011, Jan x2, Sept 2012, Apr 2013)
  • Slide Makeovers: How to Design Slides for Webinar Presentations (Jul, Nov 2012)
  • Design the WOW! into Your Virtual Presentations (Oct 2012)
  • Design for Non-Designers: How to Design Engaging Webinar Presentations (Mar 2011)
  • Rapid PowerPoint for Attention and Impact (Oct x2 2010)
  • Slide Makeovers: Real Examples and Practical “How To” (Oct 2010)
  • Design for Non-Designers: How to Design Engaging Webinars (July, Aug, Sept, Nov, Dec 2009)

Delivery of Webinar Presentations

  • Advanced Tactics for Engaging Your GoToWebinar Audience (Feb 2014)
  • Diving Deep: Applying Your Presentation Skills in a Virtual Environment (Feb x3 2014)
  • Presenting Online: How to Keep Them on the Edge of Their Webinar Seats (Oct 2013)
  • Ask the Aha! Guy: Virtual Presentation Skills (Aug 2013)
  • Boost Your Image with Video Presentations (and Avoid the 5 Mistakes Every Presenter Makes) (Jun 2013)
  • Creating a Sense of Presence (When You’re Not in the Same Place) (Feb 2012 x2)
  • Attention! How to Get and Keep It in a Virtual Presentation (Jan, Feb 2012)
  • Five Secrets to Delivering Engaging Online Presentations (Jun 2011)
  • Offline to Online:  How to Engage that Audience You Can’t See (Nov 2010)
  • How to Deliver an Effective Virtual Presentation (Nov x3, Dec 2010)
  • Webinar Presentation Skills: The Next Professional Development Requirement (May 2010)
  • Honing Your Webinar Presentation Skills: The Latest in Professional Development (Mar, May 2010)
  • Raise Your Webinar EQ (Engagement Quotient) (Apr, May 2010)
  • Present Like a Pro: How to Deliver Engaging Webinars (July, Aug, Sept, Nov 2009, Jan 2010)

Webinar Presentations, General

  • Produce the Perfect Webinar (Mar 2014)
  • Most Webinars Suck! 7 Attention Getting Ways to be Different (Jan 2014)
  • 7 Teachable Moments from GoToWebinar Customer Questions (Dec 2013)
  • The 7 Deadly Sins of Online Presentations and How to Avoid Them (July, Aug, Sept, Nov, Dec 2009, Jun, Sept 2010, Feb, Apr, Oct, Dec 2013)
  • Producing the Perfect Webinar with GoToWebinar (Sept 2013)
  • Attention! How to Get It and Keep It in a Virtual Presentation (Feb x2, Jul, Aug 2012, Feb, Mar 2013)
  • 9 Trends Affecting Webinars (and How You Can Capitalize on Them) (Nov 2012)
  • Online Presentation Skills for Business Professionals (May, Jul, Nov 2012)
  • 9 Tips for Bigger and Better Webinars and Webcasts (Jun 2012)
  • Reaching Through the Screen: Blending Tools and Skills to Captivate Your Online Audience (Jun 2012)
  • Plan, Design, and Deliver Captivating Virtual Presentations (Mar 2012)
  • 8 Things You Can Do NOW to Improve Your Virtual Presentation Skills (Oct 2011, Jan, Feb 2012)
  • Webinar Presentation Skills for Business Professionals (Jan, May 2011)
  • Honing Your Webinar Presentation Skills: The Latest in Professional Development (Jan 2011)
  • From Aargh! to Zen! Plan, Design, & Deliver Engaging Virtual Presentations (Jan 2011)
  • Design and Deliver Engaging Webcast Presentations (Dec 2010)
  • Seven Success Factors from The Virtual Presenter’s Handbook (Dec 2010)
  • Ask the Experts: Roundtable with Veteran Webinar Presenters and Producers” (Sept 2010)

Hybrid Events

  • How to Help Speakers Rock Hybrid Events (Apr 2014)

Technology

  • The Virtual Presenter’s Non-Techie Webinar Tech Talk (Mar 2014)

Marketing

Lead Generation

  • Promoting Webinars: 21 Tips for Driving Leads and Actionable Data (Sept 2013)
  • More and Better Leads with Webinars (Apr 2013)
  • How to Promote and Deliver Engaging Webinars (Sept 2010)
  • Generate Webinar Leads and Conversation with Twitter and Social Media (Jul 2010)
  • How to Gain More Leads and Sales in the New Web 2.0, Social Media Economy (Jun 2010)
  • Getting Started with Webinars for Lead Generation (Aug 2010)
  • Increase Market Reach: Why Webinars are an Effective Lead Generation Tactic (July, Aug 2008, Sept 2009)
  • Indispensible Webinars: Going from “Online Slideshow” to Killer Lead Generation (Mar 2007, Apr 2008)
  • How to Kill a Lead Generation Web Seminar (Aug 2006)

Lead Nurturing

  • When Leads are Not Enough: How to Accelerate Lead Nurturing with Webinars (May 2011)
  • Power of Allegiance: Attracting and Retaining Customers (Apr 2010)
  • How to Attract and Retain Customers with Webinars (May 2009, Dec 2009)

Content Marketing

  • Generate Leads the Sales Team Will Love with Webinars (Jun 2013)
  • 6 Rules for Content Marketing with Webinar Programs (Apr, Jun 2012)
  • How to Turn Webinar Programs into Content Marketing Strategy (May 2011)

Webinars as Social Media

  • Hands-On with Twitter: Using Twitter for Live Events and Webinars (May, Sep 2012)
  • Transform Your Marketing Webinars into a Social Medium (Apr 2011)

General Planning and Production

  • Engaging Webinars: How to Avoid Big Mistakes as You Get Started (Sept 2010)
  • How to Plan and Produce Engaging Webinars (Mar 2010)
  • How to Promote the Unique Value of Web Seminars (Nov 2006)
  • Planning Effective Web Seminars (Aug 2006)

Sales

  • How to Structure a Virtual Sales Demo (Mar 2012, Feb 2014)
  • Advancing the Sales Cycle with Sales Rep Generated Webinars (Feb 2014)
  • Using the Core Values Index to Understand and Resonate with Your Prospects (Dec 2012)
  • Anatomy of a Virtual Sales Call (Apr 2012)
  • Mastering the Sales Cycle with Web-Conferencing (Mar 2012)
  • How to Get and Keep Attention in Virtual Sales Demos (Feb x2 2012)
  • How to Fill Your Pipeline When Marketing Doesn’t (Jan x2 2012)
  • Designing Dynamic Virtual Sales Presentations (Jan 2012)
  • Beyond PowerPoint: Delivering Effective Virtual Sales Demos (Oct, Nov 2011)
  • Mastering Sales Cycles: Four Online Presentation Strategies (June, Nov 2011)
  • Accelerate the Buying Cycle with Web Conferencing (Oct 2010)
  • Webinar Best Practices for Financial Advisors (Oct 2010)
  • Plan, Design, Deliver Effective Online Sales Presentations (May 2010)

Voice

  • The New Virtual Body Language: Using Your Voice for Impact in Online Meetings and Presentations (Nov 2010, Jan, Mar, July 2011)

Meeting /Collaboration Skills

  • Online Meetings 201 – Beyond the Basics (Mar 2014)
  • Coaching Collaboration in Dispersed Teams (Oct 2013)
  • Be the Hero of Online Meetings (Mar, Jul 2013)
  • Best Meeting Ever! How to Lead Virtual Meetings People Love to Attend (Jan x2, Feb x2, Aug 2012, Mar 2013)
  • Creating a Sense of “Team” in Virtual Meetings (Mar 2012)
  • 5 Everyday Ways to Use GoToMeeting to Improve Team Performance (Jan x2  2012)
  • Mastering Online Meeting Skills (Nov 2010)
  • Conference Call Makeover: How to Use Web Conferencing to Accelerate Meetings and Communications (July 2010)
  • Effective Online Meetings: 7 Ways to Boost Your Virtual Meeting IQ (Sept, Oct 2009, Jan, Feb x2, Mar 2010)
  • Five Tips for Moving Green Meetings Online (Jan 2009)

Business, General

Leadership

  • What Leaders do to Rock Online Meetings (How to Lead, Manage, and Collaborate Like a CEO) (Jun 2013)
  • Virtual Leadership Development: Mastering the Seven Impact Points (Apr 2011)

Marketing

  • Turning Trends into Strategy: the Perfect Storm of Social, Mobile, and Content Marketing (Oct, Dec 2013, Feb 2014)

Productivity

  • Staying Productive When Hyper-Connected Digitally (Nov 2013, Mar 2014)
  • From Mess to Momentum: 13 Productivity Tips for the Connected Worker (Nov 2013)

Entrepreneurship

  • Publish or Perish: How to Think Like a Webpreneur – Even if You’re Not (Nov 2013)
  • The Global Entrepreneur: Five Easy Ways to Appear Bigger than You Are (Apr 2011, Feb 2012)
  • Giant Killers: How Small Business Can Use Web Conferencing to Compete and Win (Nov 2006)

PowerPoint, Presentation Design

  • Designing PowerPoint Presentations for Attention and Impact (Mar, May, Jun, Jul x2, Aug, Sep x2, Nov 2012, Nov 2013)
  • More Presentation Zen-ish, Less Time (Jul 2013)
  • Attention! Get It and Keep It with Design (May 2013)
  • 7 Ideas from PowerPoint Research You Can Use Immediately (Apr, Jun 2012)
  • Rapid PowerPoint Design for Attention, Cognition, and Retention (Aug, Dec 2010, Apr 2011)

Story

  • The Art of Telling Your Organization’s Story Virtually (Aug, Nov 2012, Aug 2013)

Coaching

  • Mastering the Art of Coaching Remotely Using Web Conferencing (Nov 2011)

General

  • Insights from the Latest Webcast Research (Oct 2010)
  • Managing Multiple Projects, Objectives, and Deadlines (May x5, June x2 2007)
  • When Web Seminars Do, and Don’t, Threaten Traditional Events, (and How to Use Them to Your Advantage) (Nov 2006)

Speaking/Training Professionally

  • Professional Speaking Business Bootcamp (May 2014)
  • Mastery and Money with Virtual Presentations (Mar, May, Sep, Dec 2013, Feb, Aug 2014)
  • Quit Calling Them Webinars and a Dozen Other Money Strategies (Feb 2014)
  • Ask the Aha! Guy: Speaking Professionally (Sep 2013)
  • Speaking Virtually: Command a New Business and Stage (May 2013)
  • When “Virtual” is Involved: 5 Questions to Ask for More and Better Gigs (Jul 2013)
  • Adding Virtual to Your Business Model: Right Fit, Right Price, Right Message for Webinars and Webcasts (Feb, Mar 2012)

Moderation/Virtual Emcee

  • The Speed of Trust with Stephen M.R. Covey (Apr 2011)
  • A Phased Approach to Increasing IT Productivity and Efficiency (Jan 2011)
  • Unlocking the Potential of Professional Services and Support (Oct 2010)
  • Engaging for Influence: Delivering Virtual Training with Impact (Oct 2010)
  • Using Cognitive Apprenticeship to Navigate the Interactive Workplace (Sept 2010)
  • A Facilitator’s Guide to Training and Collaborating across Generations (Aug 2010)
  • Measuring and Managing First-Contact Resolution: Challenges & Techniques (Aug 2010)
  • Effectively Growing Your Key Sales and Service Talent (May 2010)
  • Reducing First Call Response Time in Service Organizations (Apr 2010)
  • A Facilitator’s Guide to Training and Collaborating across Generations (Apr 2010)
  • Essentials of Using Twitter (Apr 2010)
  • Winning the Professional Services Sale in Any Market (Mar 2010)
  • The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience with Carmine Gallo (Mar 2010)
  • Introducing GoToTraining: Online Training Made Easy™ (Feb x2, Mar x2 2010)
  • Driving Customer Loyalty through Improved Service Performance (Feb 2010)
  • Strengthening the Business Case for Web Commuting (Jan 2010)
  • Strategies for Driving Down IT Support Costs with ITIL-Based Best Practices (Oct 2009)
  • The Perfect Agent: Tools and Technology for Coaching Your Support Team (Oct 2009)
  • How to Market and Sell with Webinars (Oct 2009)
  • Think Like a CEO: How to Align Training and Communications with Business Strategy (Sept 2009)
  • Audio Conferencing That Won’t Break the Bank (Sept 2009)
  • How to Craft and Deliver Winning Value Propositions (Sept 2009)
  • Enhance Your Business Continuity Strategy With Remote Access And Online Meetings (Sept 2009)
  • Best Practices for Optimizing Inside Sales (Apr 2009)
  • Getting Started on Twitter Twebinar (Mar 2009)
  • The Virtual Support Centre: Delivering Anytime, Anywhere Support (Mar x2 2009
  • Can You Hear Me? The Value of Communicating Effectively with Your Employees (Mar 2009)
  • Sneak Peak at GoToMyPC Corporate (Feb, Mar x2 2009)
  • Move Beyond Break-Fix Support into Value-Added Services (Nov 2008)
  • Optimal Product Pricing through Competitive Modeling (Nov 2008)
  • Must-Ask List Rental Questions Every Web Seminar Promoter Should Ask (Mar 2007)

Writing

Author

  • The Virtual Presenter’s 102 Tips for Online Meetings (Mar 2013)
  • Successful Webinars with GoToWebinar (Nov 2011)
  • The Business Expert Guide to Small Business Success (July 2010) (Contributor)
  • The Virtual Presenter’s Handbook (July 2009)
  • Web Seminar Producer’s Toolkit (May 2007)

Research Survey Papers

  • How To Translate Your In Person Presentation Online (May 2014)
  • Missed Opportunities: Why Webinar Attendees Leave (Jan 2013)
  • 9 Trends Affecting Webinar Programs Now (Jan 2013)
  • 4 Questions Every Sales Manager Needs to Ask about Audio Conferencing (May 2012)
  • Master the Five Forces of Content Marketing with Webinar Programs (April 2012)
  • How HR Can Move its Training Online (Oct 2011)
  • Boost Your Image: Master the Three Stages of Video Conferencing Success (Aug 2011)
  • Global Best Practices When Using Video Conferencing (July 2011)
  • How to Financial Advisors Can Promote and Deliver Engaging Webinars (Oct 2010)
  • How to Promote and Deliver Engaging Webinars (Aug 2010)
  • Training Trends: Web Conferencing in Australia and New Zealand (Aug 2008, Aug 2009, Aug 2010, Sept 2011, Sept 2012)
  • Training Trends: Web Conferencing in North America (Dec 2009)
  • Training Trends: Web Conferencing in Europe(Dec 2009)
  • Engage! How to Avoid the Seven Deadly Sins of Presenting Online (July 2009)
  • Online Training Attitudes and Practices (Mar 2007)
  • Web Seminar Metrics Survey (Jan 2005)

Whitepapers and Briefs

  • Cut Costs with Computer-Based Audio Conferencing (Mar 2009)
  • How to Move Training Online – A Global Shift in Practice (July 2008)
  • How to Market Online Training (July 2008)
  • Beyond the Basics: How to Optimize Training for Maximum Impact (July 2008)
  • Five Keys to Getting Started with Online Training (Mar 2008)
  • Reach Customers with Online Training (May 2007)
  • Planning, Promoting, and Producing Effective Web Seminars (May 2005)

Other Appearances

Articles, Guest Blog Posts, Quotes, Interviews, Etc.

 Associations/Conferences/Higher Ed – Speaking & Classes

  • Alamo College – San Antonio (keynote)
  • American Marketing Association (multiple)
  • American Society for Training and Development (keynote + multiple)
  • Australian Institute of Company Directors (keynote + workshop)
  • Australian Institute for Training and Development (Australia)
  • Bellevue College
  • Chemeketa Community College (keynote)
  • Chartered Institute of Marketers (Europe)
  • Direct Marketing Association (Europe)
  • LearnX (Australia, multiple)
  • Learning and Performance Institute (UK) (multiple)
  • Global Learning Summit (Singapore)
  • Information Technology Alliance
  • International Association of Administrative Professionals (multiple)
  • Meeting Professionals International
  • National Speakers Association (multiple)
  • National Speakers Association of Australia
  • Northwest eLearn Conference (keynote + multiple)
  • Northwest Job Seeker’s Conference (multiple)
  • Ohio University – Schey Sales Centre Symposium
  • Outdoor Power Equipment Association (Australia)
  • Portland Community College
  • Product Management Consortium
  • Sara Varnum Institute for Instructional Excellence
  • Silicon Valley Marcom Resource Group
  • Society of Competitive Intelligence Professionals
  • Sage Insights Conference (multiple)
  • Training Zone Live (UK)
  • Webcast To Learn (Poland)
  • South Bay Organizational Development Network
  • Web 2.0 Conference